Mobihandともめています...

CorePlayer for Smartphoneを購入しようと米国のカードを使いましたが、相変わらず米国でセキュリティの厳しいサイトは馬鹿の一つ覚えのように「電話して」といいます。
電話で何が確認できるのか理解できません。なりすましが最も簡単なものが電話だと思うのですが...


すでに銀行口座にはチャージされているため、事情を説明しキャンセルと返金を申し出ましたが、相変わらず「電話番号教えて」の一点張り。
時差というものが理解できないのでしょうか?


世界は北米大陸だけと本気で思っているのでしょうか?


なお、同一アカウントで日本のカードでも注文が通りません。
嫌われましたかね〜?
CoreplayerがMobihandでないと売っていないというのは大問題だと思うのですが。
対策として認証の必要がないPaypalで注文すべく、Paypal入金待ちです(^^ゞ


Hello, Sebastian.

I used my US credit card but Mobihand demanded to contact you by phone.
I explained I have US credit card, but I am living in Japan now and because of time difference, I cannot show my phone number. I also think your phone contact to my Japan phone number does not pass your credit card policy.
So I told your customer service I have to cancel my order with my explanation of the above.

However your charge is still shown on my US bank account and your customer support is still demanding my Japan phone number....

You are VP of Marketing, so I expect your solution!!

XXX

PS Actually I am returning customer and I have bought Core Player for PPC when I lived in US.

                                                    • -

2009/9/4 MobiHand Customer Support

                                                                                  • -

2009/09/03 6:48 MobiHand :

Hello XXX XXX,

We apologize for a delay in processing of your order. We regularly check
orders to avoid fraudulent transactions, to protect our customers and our
suppliers.

We expect this order to be processed within the next 15 minutes. If after
that time you have not received the email order confirmation for this
purchase, please reply to us with a phone number where we can call you to
make sure that the actual account holder has placed this order.

We are sorry for the inconvenience.

Best Regards,
MobiHand Payments, on behalf of MobiHand


Ticket Details
===================
Ticket ID: KCX-742245
Department: Online Orders
Priority: Medium
Status: Staff Reply


2009/9/4 MobiHand